Terms & Conditions
Participation in the Hertz Gold Plus Rewards Programme
- Am I Eligible?
You must be a Hertz #1 Club or #1 Club Gold member to participate in the Gold Plus Rewards Programme (“Programme”). If you do not have a Hertz #1 Club number you can enrol by going to Hertz.com and clicking on “#1 Club”. There is no fee enrolment in Hertz #1 Club.
Only individuals with an address in the following countries may participate:
Belgium, France, Germany, Italy, Luxembourg, the Netherlands, Spain, Switzerland, the United Kingdom
North America & U.S. Territories
Bermuda, Canada, Mexico, United States, American Samoa, Guam, Northern Marianas, Puerto Rico, St. Croix, St. John, St. Thomas
Anguilla, Aruba, Barbados, Bahamas, British Virgin Islands, Cayman Islands, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Netherland Antilles, San Marino, St. Kitts & Nevis, St. Lucia, St. Vincent/Grenadines, Trinidad & Tobago, Turks & Caicos
Central and South America
Argentina, Bolivia, Brazil, Belize, Chile, Colombia, Costa Rica, Ecuador, Falkland Islands, French Guiana, Guatemala, Guyana, Honduras, Nicaragua, Panama, Peru, Paraguay, Suriname, El Salvador, Uruguay, Venezuela
- How do I Participate?
You or your travel agent must mention your Hertz #1 Club membership number and the code “ZE1” each time you make a reservation or at the time of rental in order for the member to earn Gold Plus Rewards Points for a particular rental. The “ZE1” code is used in place of any other frequency programme number for a particular rental. In order to receive Gold Plus Rewards Points on all your Hertz rentals, you may log into your #1 Club account and update your “Affiliations” located in “My Profile” or call Hertz directly at 0870 844 8844 and request that “ZE1” be added to their #1 Club profile. Hertz On Demand members may update their Membership Information online by logging into hertzondemand.com.
- How Do I Choose What Communications I Get?
If, in the ‘Membership Details’ section of your Hertz #1 Club or Hertz #1 Club Gold profile, you have directed Hertz not to communicate any marketing offers or materials to you, your participation in the Programme will be limited to certain transactions you perform on Hertz.com or over the phone with Hertz. We will be unable to send you balance notifications or any other Programme materials. You will only receive non-marketing communications Hertz may send you in connection with the Programme. If you wish to change that instruction, you may go to the Hertz #1 Club or Hertz #1 Club Gold Profile Update page on Hertz.com.
- What About Earning Hertz Gold Plus Rewards Points?
You will earn one point for every qualified U.S. dollar, or its equivalent in the currency tendered on each qualifying rental. Qualifying rentals include all car rentals, (excluding truck and van rentals), at participating locations in, the United States, Canada, Puerto Rico, St. Thomas, the United Kingdom, France, Germany, Italy, Spain, Switzerland, Belgium and Luxembourg, the Netherlands. For Hertz On Demand, qualifying rentals include rentals only in the United States, United Kingdom, France, Germany and Spain.
Points earned on rentals in participating countries outside the United States will be converted from the currency of the participating country to U.S. dollars based on the rental check-in (return) date to determine point credits. Points will round up to the next U.S. dollar when the rental transaction amount exceeds $00.50 (for example a qualifying rental transaction of $99.51 will earn 100 (one hundred) Gold Plus Rewards Points).
Corporations and other entities may not participate. Each individual must participate separately and may have only one account within the Programme. Neither participation in the Programme, nor Gold Plus Rewards Points are transferable. Participants may not combine, barter or otherwise transfer Points with or to other persons.
- Points will not be awarded on taxes, tax reimbursement, governmental surcharges or vehicle licence fees, airport related fees, tolls, Fuel Purchase Option and refueling or other optional services.
- Points will not be issued on the following type rentals: rentals on rate plans for accounts that do not allow employees to participate in reward programmes; insurance replacement, self pay, dealer replacement, body shop replacement or fleet replacement rentals; rentals by Hertz employees, Hertz licencees and licencee employees; and rentals using travel industry rates/discounts, tour and wholesale rentals, and convention rate rentals, or rentals made under an Applicant Programme number, or when a member chooses to receive mileage/credits/points for a frequent traveller program (i.e., airline frequent flyer, hotel frequency programme, etc.).
- Free rental days or any other car rental reward provided under any Hertz Programme including Gold Plus Rewards, do not qualify for Gold Plus Rewards Points.
- Points do not expire as long as you have any Hertz Gold Plus Rewards programme activity within the previous 24 months. Activity means a Gold Plus Rewards Point was either earned or redeemed.
- Account Information
Your Gold Plus Rewards account information such as current balance earned and redeemed Points can be accessed anytime by logging onto Hertz.com.
- What About Redeeming Points?
You can redeem specified points for Hertz Gold Plus Rewards Rentals or participating frequent traveller programme miles/points or credits. To redeem miles/points/credits, members simply log in to Hertz.com, then click on the “Use My Gold Plus Points” link at the top of the page, and follow the directions to book online at Hertz.com.
- What About Using Hertz Gold Plus Rewards?
A Hertz Gold Plus Rewards Rental requires a reservation and the Hertz redemption reward desired must be selected at time of reservation.
To use Gold Plus Rewards Points for a rental in the United Kingdom, France, Germany, Italy, Spain, Switzerland, Belgium and Luxembourg, the Netherlands, the U.S., Canada, and participating U.S. Territories, Members must redeem Gold Plus Rewards Points in one transaction online when booking a rental. To redeem Points and reserve a car online, log in to Hertz.com, select “Use My Gold Plus Points” from right hand side of the top navigation bar and follow the prompts from there. Points will be automatically deducted from your account and you will be sent to the online reservation process to book your rental if you are booking online. Once Points are redeemed and a rental reservation is made online, any changes, modifications or cancellations to the Reward reservation may be made online or by calling 0870 844 8844.
Redemption of Gold Plus Rewards Points for rentals in participating countries in Europe (Belgium & Luxembourg, France, Germany, Italy, the Netherlands, Spain, Switzerland & the United Kingdom) will apply toward pre-paid rentals only of certain compact, intermediate and seven seater car classes and any additional days beyond those for which points are redeemed, must be paid for in advance in accordance with the rules of the rental. Cars included within specific car classes will vary by country. Rewards are based on 1 free day, 1 weekend (2 days), and one week. When redeeming for a two-day weekend reward, it may only be redeemed against a weekend rate and the rental must be kept over a Saturday night. Rates used to calculate Reward redemptions may differ from online rates. Rewards for rentals in the United States, Canada and participating U.S. Territories will apply towards non pre-paid rentals only and any additional days beyond those for which points are redeemed, must be paid in accordance with the rules of the rental.
Unless otherwise specified, Free Day Rental Rewards are available for rentals within Belgium & Luxembourg, France, Germany, Italy, the Netherlands, Spain, Switzerland, the United Kingdom, the U.S., Canada, Puerto Rico, the U.S. Virgin Islands.
Hertz reserves the right to limit the number of cars available for Gold Plus Rewards Rental usage. Gold Plus Rewards Rentals will be subject to vehicle availability at the time and place of rental. Vehicle must be returned to original rental location.
AnyDay Rewards may be used during specified AnyDay Rewards travel periods. If the desired date for the commencement of a Reward rental falls during an AnyDay Reward period, the whole rental is subject to utilisation of an AnyDay Reward and does not qualify for the use of a Standard Reward. For a list of AnyDay Rewards periods in the UK, France, Germany, Spain, Belgium & Luxembourg, the Netherlands, Switzerland, Italy, the U.S. and Canada, see the section “What can I get?”.
Rewards apply to contracted time and mileage only. Members are responsible for governmental surcharges, taxes, tax reimbursement, vehicle licence fees, airport related fees, Fuel Purchase Option, refueling, excess mileage charge, LDW and optional items.
Rewards are not combinable. Only one Gold Plus Rewards Rental Reward can be used per rental transaction. So for example, if a member selects a one-day, weekend or one-week rental for a reward redemption, they may pay for additional days and extend the length of the rental, but they may not redeem for two or more rewards in the same rental reservation (so if they wanted to redeem for four days, they could not redeem four one-day rentals rewards in the same rental reservation). In addition, Gold Plus Rewards Rental Rewards may not be combined with any other discount, promotion, coupon or frequent traveller reward programme (i.e., airline frequent flyer, hotel frequency programme, Haute Fidélité in France, etc.). All local rental and age requirements apply.
Gold Plus Rental Rewards are only transferable to a member’s spouse or domestic partner. Spouse or domestic partner should have his/her own #1 Club number to use the Hertz Gold Plus Rewards Rental Free Day(s). Gold Plus Rewards offers are void where prohibited by law. Gold Plus Rewards Points will not be refunded in the event of no shows, early vehicle returns or reservation cancellation requests, unless the rental is cancelled with at least twenty-four hours prior notice to the rental pick up time shown on the reservation. Gold Plus Rewards Points, frequent traveller miles/points or credits and Hertz Gold Plus Rewards Rentals are not exchangeable, refundable or redeemable for cash or credit under any circumstance. Tax liabilities arising from the Programme are the sole responsibility of the member.
- What About Frequent Traveller Programmes?
Hertz Gold Plus Rewards Points may also be exchanged for frequent traveller miles or credits with participating Partner Programmes. A minimum balance of 600 Points will be required to exchange Gold Plus Rewards Points for miles/points or credits. All Point redemptions must be in increments of 600 Points. The exchange rate of Gold Plus Rewards Points to airline miles will be 600 Points: 500 airline miles; or 600 Points for one credit or one point. Once Points are exchanged, all airline frequent traveller programme rules, procedures and policies regarding mileage/credit validity, redemption and expiration will apply. The member is responsible for any applicable taxes on frequent traveller miles/points. Certain participating accounts may not be permitted to exchange Gold Plus Rewards Points for frequent traveller miles or credits.
The following frequent traveller programmes are participating in this Program: Aeroplan (Air Canada), Alaska Airlines, American Airlines®, Amtrak®, Continental Airlines, Delta Air Lines®, Frontier Airlines™, Hawaiian Airlines®, JetBlue Airways®, Marriott Rewards®, Priority Club® Rewards, Southwest Airlines®, Spirit Airlines, and US Airways®. Travel partner participation in this Program may change without notice.
- General Program Terms
- Hertz has the right to change, limit or modify Programme rules, Rewards, Reward structure and Gold Plus Rewards Point levels at any time with or without notice.
- The number of Gold Plus Rewards Points required to redeem any Reward may be increased, and any Reward may be withdrawn and restrictions on any Reward or its redemption maybe imposed at any time.
- In accumulating Gold Plus Rewards Points, members should not rely upon the continuing availability of any Reward or Reward level, and members may not be able to obtain all offered Rewards in all circumstances.
Hertz has the right to terminate the Gold Plus Rewards Programme at any time upon six months prior notice to members. As of the termination date, members will no longer be able to earn Gold Plus Rewards Points or to redeem Gold Plus Rewards Points for Rewards. Hertz may terminate the Programme at any time in whole or in part without advance notice in any jurisdiction(s) if required to do so by applicable law. In addition, the Programme may be suspended or terminated if events beyond Hertz’s reasonable control, such as computer or electronic transmission failure, materially affect Hertz’s ability to continue the Programme.
TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.